Reputation.com

MarketingFrom $80/location/mo

About

AI reputation management analyzing reviews, surveys, and social sentiment.

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Key Features

Reviews & Review Booster - centralizes monitoring and responding to reviews across Google, delivery apps, and other sites, plus automated campaigns to generate new guest reviews.

Rep Score - an AI-driven unified reputation KPI that scores and benchmarks each location and region, so franchise groups can spot underperforming stores at a glance.

Listings management across maps, search, and delivery apps - update menu items, pricing, hours, and specials once and publish everywhere automatically.

AI Reputation Manager - optimizes menus, photos, hours, and business attributes so restaurants surface correctly in AI-driven search and answer engines (GEO), with a free GEO Readiness analysis tool on the site.

Reputation IQ - plain-language AI querying of review and delivery feedback data ('why did ratings drop in the Midwest last month?') with trend analysis.

POS-integrated surveys sent via SMS, QR code, or email that capture item-level and service feedback in real time after a visit.

Competitive Insights and Social - benchmark ratings against nearby restaurants, and publish local social posts and replies per location while keeping corporate oversight of tone.

Pricing

From $80/location/mo

Contact Reputation.com directly for detailed pricing information, custom plans, and enterprise quotes.

What is Reputation.com?

Reputation (formerly Reputation.com) is an enterprise, AI-powered reputation management platform that pulls reviews, business listings, surveys, social media, and sentiment analytics into a single dashboard and rolls it all up into one KPI called Rep Score. It is built for multi-location brands - the Enterprise tier explicitly targets 125+ locations - and food & beverage is a named vertical, covering corporate-owned and franchised restaurant groups, pubs, and casual dining chains. Unlike SMB-focused review tools, it connects delivery-app feedback, POS-triggered guest surveys, and menu/listing data in one system, and unusually for an enterprise suite it now publishes per-location pricing starting at $80/month.

Reputation.com pricing

Plan	Price	Notes
Rep Core	$80 per location / month	Reviews management, business listings, and SEO.
Rep Core + Pulse	$115 per location / month	Marked 'Most Popular'. Adds reputation insights, AI Reputation Manager, Pulse Analytics, and basic surveys.
Rep Core + Surveys	$150 per location / month	Adds advanced surveys with 6 custom templates, email survey requests, targeted outreach campaigns, and deeper experience insights.
Enterprise	Custom pricing	For brands with 125+ locations; includes dedicated infrastructure and a customer success manager. Third-party estimates (ITQlick) put typical enterprise engagements at roughly $3,000-$10,000+/month depending on modules a

Pricing verified July 2026 from the vendor website and public sources; plans and rates can change - confirm with the vendor before purchase.

Reputation.com pros and cons

Pros

+Centralized multi-location review management is the standout: Capterra reviewers (4.4/5 from 184 reviews) highlight tracking and responding to feedback across Google, social, and other platforms from one dashboard - one franchise guest-relations director aggregates reviews for 800+ centers.
+AI-assisted responding gets praise - reviewers cite automated responses and predictive text that speed up replying to high review volumes (Capterra).
+Strong overall satisfaction at enterprise scale: 4.5/5 across ~2,520 verified G2 reviews, with users reporting that improved Google presence translated directly into more customer footfall.

Cons

−The Rep Score itself frustrates users - G2 reviewers say it moves up and down frequently with no clear explanation of why, making it hard to act on.
−Initial setup is complex and time-consuming for a multi-location rollout, and reviewers report occasional platform glitches and inconsistent customer support responsiveness (Capterra).
−Reporting could be more user-friendly and social media tools lag dedicated platforms (e.g., limited Instagram planning and Facebook integration per Capterra reviewers); Trustpilot feedback (99 reviews) is mixed, with some customers citing overpromising and incomplete score data.

Top Reputation.com alternatives

Birdeye

Better if you want a faster, more self-serve setup with messaging/webchat plus reviews and 3,000+ integrations - it scales from a single restaurant to large groups without Reputation's enterprise onboarding weight.

SOCi

Better for franchise restaurant brands that prioritize localized social marketing at scale, with multi-location dashboards and brand-consistency controls comparable to Reputation's governance model.

Podium

Better for single-location restaurants or very small groups (its plans max out around five locations) that mainly want review generation, SMS messaging, and payments in one inbox at SMB pricing.

Reputation.com FAQ

How much does Reputation.com cost?

As of July 2026, Reputation publishes three per-location plans: Rep Core at $80/location/month (reviews, listings, SEO), Rep Core + Pulse at $115 (adds AI Reputation Manager, insights, basic surveys), and Rep Core + Surveys at $150 (advanced surveys and outreach campaigns). Brands with 125+ locations get custom Enterprise pricing; third-party estimates put those contracts at roughly $3,000-$10,000+ per month. There is no free plan, and third-party sources report no free trial.

What does Reputation.com actually do for a restaurant?

It aggregates guest reviews and delivery-app feedback into one dashboard, keeps menus, hours, and photos accurate across Google Maps, search, and delivery listings from a single update, triggers post-visit surveys via SMS/QR/email through POS integration, and scores every location with Rep Score so franchise operators can benchmark stores and regions. UK chain Tortilla is a published restaurant case study - it manages most of its online estate on the platform and is the UK's highest-rated fast-casual Mexican chain.

What are the best alternatives to Reputation.com?

Birdeye is the closest all-round competitor with broader self-serve appeal and more integrations; SOCi is strongest for franchise brands centered on localized social marketing; Podium suits single-location restaurants wanting reviews plus SMS messaging and payments. Enterprise-grade peers also include Chatmeter and Yext (listings-focused).

Who is Reputation.com a good fit for?

Multi-location and franchise restaurant groups - the product, pricing, and governance features (corporate oversight of local posts and replies, regional Rep Score benchmarking) are designed for chains, and the Enterprise tier starts at 125+ locations. A single independent restaurant will find it overpowered and will usually get better value from Podium or Birdeye.

Pricing and feature details verified July 2026from vendor websites and public review platforms. Adoption figures come from RestaurantTools.ai's scan of US restaurant websites and reflect detectable integrations only.