Tidio

ChatbotsFree / from $29/mo

About

AI customer service platform: live chat, help desk, chatbot builder and Lyro AI agent across website, Messenger, Instagram and WhatsApp.

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Key Features

Lyro AI Agent: scrapes your website and support content as its knowledge base, answers only from your verified data, and auto-escalates to a human when it doesn't know - Tidio claims a 67% average resolution rate and offers a money-back guarantee if it doesn't lift yours to at least 50% (Premium); per Tidio, Lyro is powered by Anthropic's Claude rather than ChatGPT.

Omnichannel inbox: website live chat, Facebook Messenger, Instagram, WhatsApp, and email managed from one panel, so a restaurant doesn't monitor each channel separately.

Flows visual chatbot builder with prebuilt templates, including a restaurant template covering menu questions, opening hours, and reservation availability - metered per visitor reached (from 2,000/mo).

Built-in help desk: ticketing, email management, and even video calls are included from the free plan up.

120+ integrations including Shopify (order-status answers), WordPress, HubSpot, Zendesk, and Zapier; on Plus/Premium, Lyro can also bolt onto existing Zendesk, Intercom, or Salesforce setups via Tidio Connect.

Usage-based billing with three separate meters - billable (human) conversations, Lyro AI conversations, and Flows visitors - plus a 10-seat cap on all self-service plans.

Genuinely usable free plan: 50 conversations/month, 10 seats, and a one-off 50 lifetime Lyro AI conversations to test the AI.

Pricing

Free / from $29/mo

Contact Tidio directly for detailed pricing information, custom plans, and enterprise quotes.

What is Tidio?

Tidio is an AI customer service platform combining live chat, a ticketing help desk, a no-code chatbot builder (Flows), and the Lyro AI agent, used by 300,000+ businesses. For restaurants it is the general-purpose chatbot route: a website widget plus Facebook Messenger, Instagram, and WhatsApp in one inbox, with a prebuilt restaurant template that answers menu, opening-hours, and reservation questions - not a restaurant-specific reservation system with table management. It fits small to mid-size restaurants and hospitality SMBs that want to automate repetitive website and social-DM questions without coding; Tidio itself positions Lyro as the "#1 AI agent for SMBs" with a claimed 67% average resolution rate.

Tidio pricing

Plan	Price	Notes
Free	$0/mo	As of July 2026. 50 billable conversations/mo, 10 seats, live chat, ticketing, email management, video calls, 50 lifetime Lyro AI conversations, 100 Flows visitors.
Starter	$29/mo ($24.17/mo billed annually)	As of July 2026. 100 billable conversations/mo, 10 seats, basic analytics. 7-day free trial. Annual billing = ~2 months free.
Growth	from $59/mo (from $49.17/mo billed annually)	As of July 2026. From 250 billable conversations, 10 seats, advanced analytics, automatic chat assignment, macros, permissions. Most popular plan.
Plus	from $749/mo	As of July 2026. Custom conversation and seat volumes, departments, multiproject, custom branding, Open API, dedicated success manager. Note: there is no tier between $59 Growth and $749 Plus.
Premium	Custom pricing (contact sales)	As of July 2026. From 3,000 Lyro AI conversations, guaranteed 50% AI resolution rate with pay-per-resolution billing, mobile SDK, SSO, managed service. Third-party sources estimate ~$2,999/mo (unverified).
Lyro AI Agent (add-on)	from $39/mo ($32.50/mo billed annually) for 50 AI conversations	As of July 2026. Roughly $0.50 per AI conversation at higher volumes per Tidio's Lyro page. Billed separately from human 'billable conversations'.
Flows (add-on)	from $24.17/mo billed annually (from 2,000 visitors reached)	As of July 2026. Chatbot automation flows are metered per unique visitor reached - a third meter on top of conversations and Lyro. 'No Tidio branding' costs an extra $16.67/mo on Growth+.

Pricing verified July 2026 from the vendor website and public sources; plans and rates can change - confirm with the vendor before purchase.

Tidio pros and cons

Pros

+Fast setup and ease of use: G2 reviewers (4.6/5, ~1,879 reviews) report the chat widget going live in under 20 minutes and Lyro being easy to train by importing existing content.
+Channel consolidation: users consistently praise having Instagram, Messenger, email, and website chat in one inbox instead of monitoring each separately (G2).
+AI deflection works in practice: reviewers report Lyro resolving roughly 55% of frequent questions and handling the first line of support (about 5 of every 9 conversations in one G2 account), close to Tidio's advertised rates; Tidio's own support scores 9.3/10 in G2 comparisons.

Cons

−Stacked metered billing: meaningful automation realistically costs plan + Lyro + Flows (~$80/mo minimum, ~$258/mo for a typical store per Chatarmin's teardown), and reviewers documented bills doubling overnight (e.g., $32 to $64) after a December 2024 repricing with little or no notice; the 15-minute conversation reset rule can also make one customer consume several billed conversations.
−Restrictive limits and a pricing cliff: conversation caps are hit fast (free = 50/mo; some Capterra reviewers say automated greetings counted against limits), there is a 12x jump from Growth ($59) straight to Plus ($749) with nothing in between, and self-service plans cap at 10 seats.
−Reputation is uneven off G2: Tidio scores only ~4.0/5 on Trustpilot with recurring complaints about account suspensions without warning, unresponsive support, and refund difficulty; reviewers also flag that Lyro AI has been limited on WhatsApp, a problem if guests mostly message there.

Top Tidio alternatives

ChatBot.com

All paid plans include unlimited conversations with no usage quotas and it ships a dedicated restaurant template - better if you want predictable flat pricing for menu/reservation FAQ flows instead of Tidio's three-meter billing.

ManyChat

Better when your restaurant's audience lives in Instagram, Facebook, and WhatsApp DMs (social-first marketing automation), though it lacks Tidio's website live-chat widget and help desk.

Intercom

A more capable AI agent plus a full support suite for multi-location groups with bigger budgets - but materially more expensive (a cited 5-seat/1,000-ticket setup runs ~$1,415/mo vs Tidio Growth at $59/mo).

Tidio FAQ

How much does Tidio cost for a restaurant?

As of July 2026 there is a free plan (50 conversations/month); paid plans start at $29/mo (Starter) and $59/mo (Growth). The Lyro AI agent is a separate add-on from $39/mo for 50 AI conversations (~$0.50 per conversation), and chatbot Flows are another add-on from ~$29/mo. A realistic setup with AI automation lands around $80-260/mo, and the next tier above Growth jumps to $749/mo (Plus).

What can a restaurant actually use Tidio for?

Answering menu, opening-hours, dietary, and reservation-availability questions automatically on your website, Facebook Messenger, Instagram, and WhatsApp using a prebuilt restaurant template, plus capturing booking requests and order-status questions (via Shopify integration). It is not a reservation-management system - there is no table management, so you still pair it with a booking platform and let the bot collect requests or link out.

What are the main alternatives to Tidio?

ChatBot.com (flat pricing, unlimited conversations, restaurant template), ManyChat (if your guests mostly message on Instagram/Facebook/WhatsApp), and Intercom with Fin AI (enterprise-grade support suite at several times the price). Restaurant-specific guest-messaging platforms exist too, but among general chatbots these are the closest substitutes.

Is Tidio good for small restaurants?

Yes, for the core use case: reviewers report going live in under 20 minutes with no coding, and the AI resolves roughly half of repetitive questions out of the box. Watch two things: metered billing (conversations, AI conversations, and Flows are billed separately, and limits are hit faster than expected) and WhatsApp - reviewers have flagged Lyro AI limitations there, so test on your dominant channel during the 7-day trial.

Pricing and feature details verified July 2026from vendor websites and public review platforms. Adoption figures come from RestaurantTools.ai's scan of US restaurant websites and reflect detectable integrations only.