Flipdish

DeliveryFrom $119/mo

About

White-label online ordering (branded web & app), plus POS, kiosks, an AI phone agent and built-in loyalty and marketing automation.

Visit Website

Affiliate link - commissions never influence our rankings. How we review

Key Features

White-label ordering websites and branded iOS/Android apps so restaurants take direct orders instead of paying marketplace commissions.

AI Phone Agent that answers unlimited simultaneous calls, takes orders with item/modifier confirmation, processes payments, applies loyalty rewards, upsells sides and drinks, and forwards complex calls to staff, pushing orders straight to POS or kitchen printers.

Flipdish POS with handheld terminals and a Kitchen Display System, added after the 2023 acquisition of Jinoby, giving one menu and reporting stack across in-store and online channels.

Self-service kiosks with the same centralized menu, loyalty and integrated payments as the online channels ($79-99/month per kiosk plus hardware).

Built-in loyalty and retention campaigns with automated SMS, email and push-notification marketing, plus automated upsell prompts at checkout.

Last-mile delivery integrations (including an Uber Direct add-on) so restaurants without their own drivers can offer delivery on direct orders.

Centralized multi-location menu management, consolidated reporting, and Order with Google integration for capturing orders from search results.

Pricing

From $119/mo

Contact Flipdish directly for detailed pricing information, custom plans, and enterprise quotes.

What is Flipdish?

Flipdish is a Dublin-founded (2015), Tencent-backed restaurant platform that combines white-label online ordering (branded websites and mobile apps), its own POS, self-service kiosks, kitchen display screens, an AI phone agent and built-in loyalty/marketing automation. It is aimed at independent takeaways and restaurants and growing multi-location chains, with its strongest footprint in the UK and Ireland plus operations in the US and Spain, and claims 5,000+ brands on the platform. Unlike marketplace apps that take 20-30% of each order, Flipdish sells direct-ordering infrastructure for a monthly subscription plus a smaller per-order transaction fee, and since acquiring POS maker Jinoby in 2023 it has repositioned from an ordering tool into an AI-powered all-in-one restaurant management system.

Flipdish pricing

Plan	Price	Notes
Online Ordering - Website	$119/month billed annually ($149 month-to-month); £49/month on UK site	Branded ordering website with menu management, loyalty tools, reporting and integrated payments. A per-order transaction fee applies on top of the subscription (vendor does not publish the exact percentage). As of July 2
Online Ordering - Website & Mobile App	$199/month billed annually ($249 month-to-month); £79/month on UK site	Everything in Website plan plus a branded iOS/Android app and third-party delivery integration. As of July 2026.
Self-Service Kiosk	$79/month billed annually ($99 month-to-month); £59/month on UK site	Kiosk software per unit; kiosk hardware costs extra. Vendor states there may be upfront hardware and implementation costs, payable in monthly instalments. As of July 2026.
POS + Online Ordering bundle	From €99/month per site billed annually (€129/month if billed monthly)	EU/Ireland pricing page. Bundle includes branded website, Flipdish POS, integrated payments, centralized menus and consolidated reporting; vendor advertises 'save up to 29% by bundling'. As of July 2026.
AI Phone Agent	£99/€99 per location/month (early-bird discount; vendor blog states the fee is discounted to zero until the end of 2026) + a small per-order transaction fee	Launch pricing confirmed on the product page and the vendor announcement blog. As of July 2026.

Pricing verified July 2026 from the vendor website and public sources; plans and rates can change - confirm with the vendor before purchase.

Flipdish pros and cons

Pros

+Onboarding and account management are repeatedly singled out as smooth and personalized - Trustpilot reviewers (4.2/5 across 522 reviews) often name their setup managers and describe launch support as flawless.
+The management portal and menu editor are considered very easy to use, with strong customer analytics - Capterra reviewers (112 reviews) rate ease of use 4.9/5 and value the weekly reporting and customer insights.
+Customer support is frequently described as friendly, fast and invested in the restaurant's growth, with quick response times across email, WhatsApp and phone (Trustpilot and Capterra reviews).

Cons

−Hardware reliability complaints: some Capterra reviewers report kiosks that stop working and payment terminals that frequently disconnect, with persistent unresolved device issues.
−Technical reliability at peak times: a minority of reviewers on Trustpilot and Capterra report app crashes and orders not syncing to the kitchen consistently, causing confusion during rush hours.
−The fee stack adds up: on top of the monthly subscription Flipdish charges a per-order transaction fee on direct orders (the exact percentage is not published; third-party comparisons such as Menujo report roughly 2-7% plus card processing), and some customers say post-onboarding support quality is inconsistent compared to the sales/setup phase.

Top Flipdish alternatives

ChowNow

Better for US restaurants that want flat-fee, commission-free direct ordering with a large diner network - no per-order percentage on the core plans, though it lacks Flipdish's own POS and AI phone agent.

GloriaFood

Better for very small operators on a budget - the core online ordering system is free with paid add-ons for branded apps and payments, at the cost of far fewer built-in marketing and POS capabilities.

Owner.com

Better for US independents who want the website, app, SEO and automated marketing handled as a done-for-you growth service; it is more expensive per month but heavily focused on driving direct-order volume.

Flipdish FAQ

How much does Flipdish cost?

As of July 2026, US pricing starts at $119/month (billed annually) for a branded ordering website, $199/month for website plus mobile app, and $79/month per self-service kiosk (hardware extra); the EU site advertises a POS + online ordering bundle from €99/month per site. On top of the subscription, Flipdish charges a per-order transaction fee on direct orders, and there can be upfront hardware and implementation costs.

What is Flipdish used for?

Restaurants and takeaways use Flipdish to take direct orders through their own branded website, mobile app, kiosks and an AI phone agent, run the kitchen with its POS and kitchen display system, and re-engage customers with built-in loyalty programs and automated SMS/email/push campaigns - reducing dependence on marketplace apps like Uber Eats or Just Eat.

Is Flipdish commission-free?

No. Flipdish charges a per-order transaction fee on direct orders in addition to the monthly subscription (the vendor calls it a 'small transaction fee' and does not publish the rate; third-party comparisons report roughly 2-7% plus card processing). That is still substantially less than the 20-30%+ commissions of delivery marketplaces.

Who is Flipdish best for, and what are the alternatives?

Flipdish fits independent takeaways and multi-location quick-service brands, especially in the UK and Ireland where the company is strongest (it also operates in the US and Spain). If you want zero per-order fees in the US, look at ChowNow; for a free entry-level ordering system, GloriaFood; for a done-for-you direct-sales growth service, Owner.com.

Pricing and feature details verified July 2026from vendor websites and public review platforms. Adoption figures come from RestaurantTools.ai's scan of US restaurant websites and reflect detectable integrations only.