Eat App

ReservationsFree / from $99/mo

About

Reservation system with AI table management and guest CRM. Free tier available.

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Key Features

Multi-channel bookings: guests can reserve via Google, Instagram, Facebook, TripAdvisor, Michelin Guide, Zomato and the restaurant's own website widget, with confirmations and guest info collected automatically.

Visual table management: interactive floor plan to "fill more seats, turn more tables and keep track of guests as they dine", with guest flow, shift and capacity controls.

Guest CRM with data ownership: profiles, tagging, preferences/notes and reservation history; restaurants own 100% of their guest data with built-in GDPR/CCPA compliance and consent tracking.

No-show protection: credit-card holds, no-show fees, deposits and fully pre-paid bookings; the vendor claims up to 90% reduction in no-shows.

WhatsApp-first guest messaging (unusual among reservation systems): guests confirm, modify or cancel via WhatsApp, with tiered quotas of 100/250/500 conversations per month plus automated SMS and email.

70+ POS integrations (Toast, Square, Clover, Lightspeed, Oracle Simphony, Foodics, TouchBistro and more), ~20 payment processors (Stripe, Adyen, PayPal, Square), hotel PMS (Oracle, Infor, Shiji, Maestro) and telephony (Avaya, Genesys).

Smart online waitlist with SMS table-ready alerts, plus post-dining surveys and shift/daily performance reports.

Pricing

Free / from $99/mo

Contact Eat App directly for detailed pricing information, custom plans, and enterprise quotes.

What is Eat App?

Eat App is a cloud-based reservation, table management and guest CRM platform founded in 2015 by Nezar Kadhem and David Feuillard, headquartered in Dubai with offices in the US and India. It serves more than 5,000 restaurants, hotels and venues across 92 countries and has seated over 100 million guests, with particular strength in the Middle East, Asia and hotel F&B (it powers 50+ Emaar Hospitality restaurants and integrates with hotel PMS systems like Oracle and Shiji).

Unlike OpenTable or Resy, it charges flat monthly fees with no per-cover booking fees, restaurants keep 100% of their guest data, and there is a genuinely free tier (up to 100 covers/month). In January 2026 it raised a $10M Series B extension led by PSG Equity (via Zenchef), acquired reservation platform ReserveGo, and partnered with Swiggy for India expansion.

Eat App pricing

Plan	Price	Notes
Free	$0/month	As of July 2026. Up to 100 covers/month; includes chat inbox, custom forms & surveys, table management, guest profiles & tagging, post-dining surveys, shift/daily reports. No SMS, WhatsApp, waitlist or POS integrations.
Starter	$99/month (or $69/month billed annually)	As of July 2026. Up to 300 covers/month; adds 100 WhatsApp conversations/month and email marketing suite.
Essential	$199/month (or $159/month billed annually)	As of July 2026. Unlimited covers; 250 WhatsApp conversations/month, loyalty suite, online waitlist.
Pro	$389/month (or $299/month billed annually)	As of July 2026. Unlimited covers; 500 WhatsApp conversations/month, POS & payment integrations, dedicated success manager, and all add-ons included free (email marketing $49, automation suite $59, customizable widget $1
Enterprise	Custom pricing	As of July 2026. Personalized training, dedicated success manager, quarterly reviews, centralized guest data across venues, enterprise security. Unlike OpenTable, Eat App charges no per-cover booking fees on any plan.

Pricing verified July 2026 from the vendor website and public sources; plans and rates can change - confirm with the vendor before purchase.

Eat App pros and cons

Pros

+Very easy to use with fast staff onboarding - G2 reviewers (4.7/5 from 40 reviews) consistently praise the intuitive interface and say it "simplifies restaurant reservations and enhances customer management".
+Strong value for money: flat pricing with no per-cover fees; a Capterra reviewer called the floor plans "way better than open table" and G2 users say "for the price it's very good".
+Solid automation of the reservation workflow - reviewers highlight automatic table assignment plus automated SMS/email confirmations and reminders as key time-savers.

Cons

−Support responsiveness complaints: G2 reviewers report support chats ending after 5-10 minutes before issues are resolved, and one Capterra reviewer said "customer service was almost non existent" during initial setup.
−Some users find the back-end/admin interface less user-friendly than the front-of-house side, hindering navigation.
−Weak US consumer presence: reviewers note it "falls short on marketing and promotion" in the United States - there is no large diner discovery network comparable to OpenTable or Resy, so it fills seats mainly through your own channels and Google.

Top Eat App alternatives

OpenTable

Better if you need marketplace demand - its huge consumer diner network actively sends new guests, which Eat App lacks in the US, though you pay per-cover fees for network bookings.

SevenRooms

Better for large restaurant groups and hotel brands wanting deeper guest-data marketing, revenue management and automation at enterprise scale (custom-priced, no free tier).

Resy

Better for trend-driven US restaurants: strong brand cachet and American Express-backed diner network with flat subscription pricing, but US-centric and no free plan.

Compare all Eat App alternatives

Eat App FAQ

How much does Eat App cost?

As of July 2026, Eat App has a free plan (up to 100 covers/month) and paid plans from $99/month (Starter, 300 covers) to $389/month (Pro, unlimited covers) - or $69 to $299/month when billed annually. Enterprise pricing is custom. There are no per-cover booking fees on any plan, and a 14-day free trial requires no credit card.

What is Eat App used for?

It runs a restaurant's front of house: online reservations from Google, Instagram, Facebook and your website, visual table management, a guest CRM with preferences and visit history, waitlists, no-show protection via deposits and card holds, and automated guest messaging over WhatsApp, SMS and email.

How is Eat App different from OpenTable?

Eat App charges flat monthly fees with no per-cover charges and lets restaurants own 100% of their guest data, while OpenTable charges per-cover fees for bookings from its network. The trade-off: OpenTable's consumer marketplace actively delivers new diners, whereas Eat App relies on your own website, Google and social channels - reviewers note its US consumer presence is limited.

Who is Eat App best for?

Independent restaurants that want a free or low-cost reservation system without per-cover fees, and hotels or restaurant groups needing PMS integrations (Oracle, Shiji, Infor) - it powers 50+ Emaar Hospitality venues. It is strongest in the Middle East, Asia and international markets; over 5,000 venues in 92 countries use it. US restaurants that depend on marketplace discovery may prefer OpenTable or Resy.

Pricing and feature details verified July 2026from vendor websites and public review platforms. Adoption figures come from RestaurantTools.ai's scan of US restaurant websites and reflect detectable integrations only.