Yelp Guest Manager

Reservationsfrom $129/mo

About

Yelp's front-of-house platform for restaurants: online reservations, waitlist, table management, and to-go order coordination on iPad.

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Key Features

Multi-channel booking distribution - tables are bookable on Yelp, Google Search, Apple Maps, plus booking links for Facebook, Instagram, and TikTok, all on a flat monthly fee with no per-cover charges.

Online waitlist with predictive wait-time quotes that Yelp claims are up to 92% accurate, letting diners join the line remotely with live status updates.

Two-way guest texting and automated alerts for table-ready notifications, confirmations, and reminders.

Guest check-in kiosk running on a complimentary iPad that Yelp includes with every plan tier.

Credit card holds on reservations (Plus tier and above) to deter no-shows.

POS and platform integrations - Toast on the Plus plan; Olo, Punchh, and a reservations/waitlist API plus data feed on Enterprise.

Optional Yelp Host add-on: an AI phone agent ($249-$599/month or $0.59 per call) that answers every call in up to 17 languages, books reservations, adds guests to the waitlist, and transfers complex calls to staff.

Pricing

from $129/mo

Contact Yelp Guest Manager directly for detailed pricing information, custom plans, and enterprise quotes.

What is Yelp Guest Manager?

Yelp Guest Manager is Yelp's flat-fee front-of-house platform for US restaurants, combining online reservations, waitlist, table management, kiosk check-in, and takeout coordination in one iPad-based system. It launched on September 29, 2021, consolidating Yelp Reservations (from the SeatMe acquisition) and Yelp Waitlist (from the Nowait acquisition) into a single product.

Its core pitch is distribution: bookings flow in from Yelp's consumer network (74 million monthly visitors, per Yelp) plus Google Search, Apple Maps, and social booking links, with no per-cover fees. It fits casual to mid-market restaurants with heavy walk-in traffic; the AI phone-answering piece is a separate paid add-on called Yelp Host.

Yelp Guest Manager pricing

Plan	Price	Notes
Basic	$129/month billed annually ($159 month-to-month), as of July 2026	Up to 500 booked covers/month. Includes online reservations on Yelp/Google/Apple Maps, online waitlist, booking links for Facebook/Instagram/TikTok, two-way texting, to-go management, daily analytics, and a free iPad. No
Plus	$279/month billed annually ($349 month-to-month), as of July 2026	Everything in Basic plus unlimited monthly covers, Toast POS integration, guest profiles/Guestbook, guest email capture, customizable floor plan, and credit card holds for no-show protection.
Enterprise	Custom pricing, as of July 2026	Everything in Plus, plus Olo and Punchh integrations, reservations/waitlist API, and data feed. Yelp also advertises up to 60 days free onboarding and up to $1,800 in bonus Yelp Ads credit for new Guest Manager customers

Pricing verified July 2026 from the vendor website and public sources; plans and rates can change - confirm with the vendor before purchase.

Yelp Guest Manager pros and cons

Pros

+Highly rated for day-to-day usability: 4.5/5 from 336 Capterra reviews (92% positive), with reviewers calling it easy to use and great for organizing reservations and guest communication.
+Table management and reservations are standout modules - both score 9.8/10 in G2's feature ratings.
+Strong value-for-money perception (4.4/5 on Capterra), helped by flat pricing with no per-cover fees and a free iPad included in all plans.

Cons

−Pricing is considered high for small or low-volume restaurants, a recurring complaint in Capterra reviews.
−Customer support can be difficult to reach; G2 scores its Quality of Support at 7.6 vs 8.7 for rival SevenRooms, and Product Direction at only 7.2.
−Wait-time estimates are occasionally inaccurate in practice and Yelp listing/menu data can lag reality, per reviewers on Capterra and G2.

Top Yelp Guest Manager alternatives

OpenTable

The reservation-first network with the strongest booking demand generation - better if filling seats from a dedicated diner marketplace matters more than flat pricing (OpenTable starts at $149/month plus $1-$1.50 per-cover fees, which Yelp's flat model avoids).

SevenRooms

Deeper CRM, guest-data, and marketing automation for hospitality groups and upscale operators, with notably better support ratings (8.7 vs 7.6 Quality of Support on G2).

Resy

American Express-owned platform with flat-fee pricing and a strong diner brand in trendy urban and fine-dining markets, where Yelp's audience skews more casual.

Yelp Guest Manager FAQ

How much does Yelp Guest Manager cost?

As of July 2026, Basic is $129/month billed annually ($159 month-to-month) with up to 500 covers/month, Plus is $279/month billed annually ($349 month-to-month) with unlimited covers, and Enterprise is custom-priced. All plans include a free iPad and there are no per-cover or setup fees; Yelp also promotes up to 60 days free onboarding plus up to $1,800 in Yelp Ads credit for new customers.

What is Yelp Guest Manager used for?

It runs a restaurant's front of house: online reservations and waitlist (distributed across Yelp, Google, Apple Maps, and social links), table and floor-plan management, guest texting, kiosk check-in, takeout coordination, and no-show protection via credit card holds. An optional add-on, Yelp Host, adds an AI phone agent that answers calls and books reservations automatically.

How does Yelp Guest Manager compare to OpenTable?

The core difference is pricing model and network: Yelp charges a flat monthly fee with zero per-cover charges, while OpenTable starts around $149/month plus $1-$1.50 per seated cover from its network ($0.25 for website bookings). Yelp claims a larger overall consumer audience, but OpenTable's marketplace is purpose-built for reservation demand, so high-end restaurants often still favor OpenTable, Resy, or SevenRooms.

Who is Yelp Guest Manager best for?

US-based casual and mid-market restaurants with significant walk-in traffic that already get discovery traffic from Yelp - the waitlist, kiosk, and flat pricing shine there. It is a weaker fit for fine-dining venues wanting prepaid ticketing (Tock), operators needing deep guest CRM and marketing automation (SevenRooms), or restaurants outside the US where Yelp's consumer network is thin.

Pricing and feature details verified July 2026from vendor websites and public review platforms. Adoption figures come from RestaurantTools.ai's scan of US restaurant websites and reflect detectable integrations only.