Resy

ReservationsFrom $249/mo

About

Reservation and table-management platform (ResyOS) for full-service restaurants; handles bookings, waitlists, guest CRM and seating. Amex-owned.

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Key Features

Table management with customizable turn times, table combinations, and smart optimization for party sizes and bookable inventory planning.

Notify - a cancellation-alert feature that automatically converts cancellations into new bookings by alerting waitlisted guests when a table opens.

Walk-in waitlist that captures guest information so walk-ins feed the same guest database as reservations.

Guest intel CRM with customizable tags, notes, visit history, and spend data (via POS integration) for personalized service.

Credit card holds, deposits, and prepayments plus ticketed, private, and invite-only events - prepayment fees are 3% on Essential and 2% on Premium.

Experiences and add-ons: chef's counters, tasting menus, wine pairings, and merchandise sold alongside reservations, including Multi-Experience Tables.

Exposure through American Express marketing channels and Resy's editorial content; Resy states 95%+ of U.S. Resy restaurants have had eligible Amex cardmembers earn Resy Credits since the program launched.

Pricing

From $249/mo

Contact Resy directly for detailed pricing information, custom plans, and enterprise quotes.

What is Resy?

Resy is a reservation and table-management platform (ResyOS) owned by American Express since 2019, built for full-service, food-forward restaurants as well as wineries, hotels, and hospitality groups. Its network spans over 20,000 restaurants and venues worldwide with around 60 million registered diners, and unlike OpenTable it charges a flat monthly subscription with no per-cover fees.

In February 2026 American Express announced it is merging Tock into Resy (completing summer 2026), folding Tock's prepaid experiences and 1,200+ wineries into the Resy platform while the Tock app and exploretock.com are sunset. Resy suits restaurants that want predictable software costs plus exposure to Amex cardmember marketing channels.

Resy adoption: what our data shows

803 of 71,239 unique US restaurant locations (September 2026 scan)

9.0% of the 8,962 locations where we detected any technology.

Resy is the second-most-detected reservation platform in our current scan, behind OpenTable and ahead of Tock and SevenRooms.

Definition: Detected public website signal (embedded widget, booking link, ordering button or platform script), not a confirmed contract or install. Scan: 238,000+ restaurant websites, deduplicated to 71,239 unique locations in the United States (50 states + DC); September 2026 recount.

See the full restaurant technology adoption report

Resy pricing

Plan	Price	Notes
Platform	$249/month	Reservation and table management, POS integrations, no per-cover fees.
Essential	$269/month	Adds advanced customization and event ticketing; 3% fee on prepayments; no per-cover fees on reservations.
Platform 360	$399/month	Everything in Platform plus advanced analytics and automated guest insights.
Premium	$399/month	Everything in Essential plus lower 2% prepayment fee, POS integrations, experience tools, and premium phone support. Standard payment processing fees apply separately on all plans.

Pricing verified July 2026 from the vendor website and public sources; plans and rates can change - confirm with the vendor before purchase.

Resy pros and cons

Pros

+Easy to use - reviewers on Capterra (4.5/5, 20 reviews) say the interface is simple for staff to learn and makes tracking reservations straightforward.
+The Notify feature is repeatedly called out as the standout: 'easily the best part about this software... truly helps keep our restaurant full' when guests cancel.
+Responsive customer support - 'the support team is really quick to respond and they take customer feedback into consideration' (Capterra); Premium plan advertises ~10-second average phone pickup.

Cons

−Reviewers report technical glitches, including freezing or crashes during service, and say the Notify feature 'does not work consistently' or fails to actually send notifications.
−Smaller consumer discovery network than OpenTable - a reviewer using both noted Resy 'has limited options when compared to Opentable' - and no dedicated Android app is a recurring complaint.
−Limited pacing and customization controls: Resy only allows pacing by cover count, and reviewers say some feature requests go unimplemented; booking flows for non-same-day dates are also criticized.

Top Resy alternatives

OpenTable

A much larger consumer marketplace - better when filling seats through diner discovery volume matters more than Resy's flat no-per-cover pricing.

SevenRooms

CRM-first platform (acquired by DoorDash for $1.2B in 2025) focused on direct bookings through the restaurant's own website - better for groups that want to own guest data instead of relying on a marketplace.

Eat App

Far cheaper entry point - a permanent free plan and paid tiers from $49/month - better for small or international restaurants that do not need U.S. marketplace exposure.

Compare all Resy alternatives

Resy FAQ

How much does Resy cost a restaurant?

As of July 2026, Resy's official plans are Platform at $249/month, Essential at $269/month, and Platform 360 or Premium at $399/month. There are no per-cover fees on any plan; prepayments carry a 3% fee on Essential and 2% on Premium, and standard payment processing fees apply separately.

What is Resy used for?

Restaurants use ResyOS for reservations, table management, walk-in waitlists, guest CRM (tags, notes, visit history, spend data), credit card holds and deposits, and ticketed events and experiences. For diners, the Resy app and website are free to use for booking.

What is happening with Resy and Tock?

American Express, which owns Resy, announced on February 24, 2026 that Tock is merging into Resy, with completion expected summer 2026. The Tock app and exploretock.com are being shut down, and Tock's prepaid and tiered experiences, Michelin-starred venues, and more than 1,200 wineries move onto the Resy platform - bringing the combined network to roughly 25,000+ bookable venues.

Who is Resy best for?

Full-service, food-forward, and fine-dining restaurants in Resy's strong metros that want flat, predictable pricing without per-cover fees, plus exposure to American Express cardmember marketing. It is a weaker fit for casual high-volume operators on tight budgets (Eat App or Yelp-style tools are cheaper) or for restaurants that prioritize maximum discovery volume, where OpenTable's larger network wins.

Pricing and feature details verified July 2026from vendor websites and public review platforms. Adoption figures come from RestaurantTools.ai's scan of US restaurant websites and reflect detectable integrations only.