SevenRooms

ReservationsCustom pricing

About

Guest experience platform for restaurants: reservations, waitlist and table management with CRM and marketing to drive direct, commission-free bookings.

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Key Features

Unified guest CRM with profiles and auto-tagging - preferences, visit history and spend collected across channels so staff can personalize service

Commission-free direct reservations from multiple channels - own website plus Google, Instagram, Yelp, and the DoorDash & Deliveroo Reservation Marketplace (50M+ users) with no cover fees

AI-powered table management - smart seating suggestions, pacing controls, cover forecasting and waitlist automation

Marketing automation and triggered guest journeys - segmented email/SMS campaigns to drive repeat visits; Email Marketing and WhatsApp/Text Marketing sold as add-ons

Events, experiences and upsells module - ticketed events, prepayments and add-on management for revenue beyond standard covers

Reputation management tied to guest profiles - review monitoring included even in the Starter tier

Voice AI for phone reservations - AI answering of call-in bookings, offered as an add-on

Pricing

Custom pricing

Contact SevenRooms directly for detailed pricing information, custom plans, and enterprise quotes.

What is SevenRooms?

SevenRooms is a guest experience and retention platform combining reservations, waitlist and table management with a guest CRM, marketing automation and events - built around direct, commission-free bookings. It targets premium full-service hospitality: upscale restaurants and restaurant groups (its site cites 15,000+ restaurants, 'from local favorites to Michelin stars'), plus hotels, nightlife and entertainment venues. Since June 13, 2025 it is owned by DoorDash (acquired for $1.2B), which plugs SevenRooms restaurants into the DoorDash/Deliveroo reservation marketplace with no per-cover fees.

SevenRooms adoption: what our data shows

80 of 71,239 unique US restaurant locations (September 2026 scan)

0.9% of the 8,962 locations where we detected any technology.

SevenRooms is the fourth-most-detected reservation platform in our current scan, behind OpenTable, Resy and Tock.

Definition: Detected public website signal (embedded widget, booking link, ordering button or platform script), not a confirmed contract or install. Scan: 238,000+ restaurant websites, deduplicated to 71,239 unique locations in the United States (50 states + DC); September 2026 recount.

See the full restaurant technology adoption report

SevenRooms pricing

Plan	Price	Notes
Custom pricing (Starter / Growth / Premium tiers)	Quote-based - no public prices	Official pricing page (visited July 2026) lists three tiers - Starter, Growth, Premium - all behind 'Get a quote'. Starter includes CRM & Guest Profiles, Branded Reservations & Waitlist, access to 50M+ DoorDash & Deliver

Pricing verified July 2026 from the vendor website and public sources; plans and rates can change - confirm with the vendor before purchase.

SevenRooms pros and cons

Pros

+Intuitive interface that is fast to train floor staff on - Capterra reviewers: 'User interface is excellent', 'super-easy to train floor staff', 'fast look up for reservations and CRM info' (4.4/5 from 24 reviews)
+Depth of guest data ownership - reviewers highlight that it 'puts all the data in the hands of the business', with strong guest preference tracking and automations (Capterra, G2)
+Commission-free booking model - G2 reviewers call out retaining more profit versus per-cover marketplaces, plus effective waitlist and table management for seating efficiency

Cons

−Price is a recurring complaint - G2 reviewers find it 'expensive and could be more flexible for smaller establishments'; Capterra notes competitors are more popular (better diner discovery) in some cities
−Reporting is seen as limited - G2 users want more filtering and better visual formats, and Capterra reviewers found a reporting redesign hard to adjust to
−Mobile app and integration friction - Capterra: 'the app is also impossible to use'; G2 mentions Android OS incompatibility and Oracle Micros POS integration issues disrupting service at some outlets

Top SevenRooms alternatives

OpenTable

Largest diner discovery network with transparent published pricing (Basic $149 / Core $299 / Pro $499 per month + $1 network cover fee, per third-party roundups as of July 2026) - better when you need marketplace traffic to fill seats rather than a CRM for guests you already have.

Resy

Flat-fee subscription with explicitly no per-cover fees (confirmed on resy.com/resyos) and an Amex-backed diner network - better for trendy/upscale US restaurants wanting predictable costs and discovery among premium diners.

Tock

Built around prepaid, ticketed reservations and deposits (plans reported from ~$79 to ~$769/month depending on prepayment fee structure, as of July 2026) - better for tasting menus, wineries and experience-driven venues where killing no-shows via prepayment matters most.

Compare all SevenRooms alternatives

SevenRooms FAQ

How much does SevenRooms cost?

SevenRooms does not publish prices - all three tiers (Starter, Growth, Premium) are quote-based, with add-ons like Email Marketing, Voice AI and WhatsApp/Text Marketing priced separately. Third-party estimates put a single-venue core platform at roughly $5,988+/year (~$499/month) as of July 2026, plus setup and training costs; there is no free trial or free version per Capterra. Get a custom quote for real numbers.

What is SevenRooms used for?

Restaurants use it to run reservations, waitlist and table management while building a guest CRM (preferences, visit history, spend) that feeds automated email/SMS marketing, reputation management and ticketed events - the goal is direct, commission-free bookings and more repeat visits rather than paying per-cover marketplace fees.

What are the best SevenRooms alternatives?

OpenTable if you need the biggest diner discovery network and published pricing ($149-$499/mo tiers); Resy if you want a flat fee with no per-cover charges and Amex's premium diner audience; Tock if prepaid/ticketed reservations for tasting menus or events are your priority. G2 also lists Eat App and Yelp Guest Manager as frequent comparisons.

Who is SevenRooms best for?

Premium full-service restaurants, multi-venue groups, hotels' F&B and nightlife operators that already have demand and want to own guest data and drive retention - it serves 15,000+ restaurants 'from local favorites to Michelin stars'. Reviewers say smaller, budget-sensitive single venues often find it expensive relative to simpler booking tools.

Pricing and feature details verified July 2026from vendor websites and public review platforms. Adoption figures come from RestaurantTools.ai's scan of US restaurant websites and reflect detectable integrations only.